Privacy Policy

Privacy Policy

Introduction

Welcome to https://couples-counseling-gilbert.couplesresilience.com! We are dedicated to providing a safe and secure online environment for all our users, especially when it comes to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data of individuals who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, apps, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such external services.

Processing Activities

This Privacy Policy is designed to guide you on the following actions:

  • Using our applications and services as an authorized user, which involves creating an account and accessing personalized features.
  • Visiting our website, where you can browse content, fill out forms, or request information.
  • Subscribing to our newsletters, receiving promotional emails, or engaging in communication through calls or text messages.

Personal Data Collection

We collect a range of personal data to enhance your experience and provide tailored services. The types of data collected include:

  1. Account Information: Details related to your user account, such as username, email address, and password hashes.
  2. Payment Information: Credit card numbers, billing addresses, and transaction history for processing payments securely.
  3. Financial Information: Data about your financial status or transactions, if you choose to share it or use our financial services.
  4. Purchase Information: Items bought through our platform, purchase dates, and quantities.
  5. Mobile Device Identifiers: Unique device IDs, operating system information, and mobile network data for analytics and improved user experience.
  6. Location Data: Your geographical location when you interact with our services, used to provide location-based content or services.
  7. Feedback: Comments, reviews, and responses you submit to us, which help improve our products and services.
  8. Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms to personalize your experience.
  9. Product Information: Details about products or services you view, purchase, or express interest in on our site.

We obtain this data through direct user input, automated systems like cookies and web beacons, and partnerships with third-party service providers.

Cookies

Cookies are small text files placed on your device to enhance your browsing experience. We use cookies for several purposes:

  • Strictly Necessary: These cookies enable core functionalities of our website, such as allowing you to log in.
  • Preference and Analytics: They remember your preferences and gather analytics data to understand user behavior. You can manage these cookies through our Cookie Manager.

You have the option to reject or delete non-essential cookies through browser settings or our cookie management tool.

Retention and Deletion

We retain personal data for as long as it is necessary for the purpose it was collected, including:

  • Fulfilling your service requests or transactions.
  • Providing ongoing customer support and account management.
  • Complying with legal obligations and industry standards.

Once the purpose has been met or when no longer required by law, we delete or anonymize the data to protect your privacy.

Security Measures

We prioritize the security of your personal data and employ robust measures to protect it:

  • Implementing encryption protocols for secure data transmission and storage.
  • Engaging reputable third-party processing partners who adhere to strict data protection standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal data from children in this age group.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your data when there is no legitimate reason for retention.
  • Restriction: Limiting the use of your data in certain circumstances.
  • Portability: Receiving a copy of your data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from unfair treatment due to exercising your data privacy rights.

To exercise these rights or if you have any data-related inquiries, please contact our Privacy Team via email at [email protected] or by postal mail at the address provided on our website.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any questions, comments, or requests regarding privacy or data management, please reach out to our Privacy Team at [email protected]. You can also write to us at the address specified on our website.